Terms of service

TERMS AND CONDITIONS 
Teddy's Trove Gifts Ltd 

Last Updated: April 19, 2025 

1. INTRODUCTION 
Welcome to Teddy's Trove Gifts Ltd ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. 

2. DEFINITIONS 
- "Customer," "You," or "Your" refers to the person or entity accessing or using our website 
- "Products" refers to children's toys and gifts available for purchase through our website 
- "Website" refers to the Teddy's Trove Gifts Ltd online store 

3. PRODUCT INFORMATION 
3.1. We make every effort to display our products accurately, but colors and appearances may vary depending on your device. 
3.2. All products are subject to availability. 
3.3. We reserve the right to limit quantities of any products. 
3.4. All prices are displayed in GBP and include VAT where applicable. 

4. ORDER ACCEPTANCE 
4.1. Your order represents an offer to purchase a product that is accepted when we confirm your order. 
4.2. We reserve the right to refuse any order. 
4.3. Order confirmation will be sent via email. 

5. PAYMENT 
5.1. We accept various payment methods as displayed during checkout. 
5.2. All payments must be made in full before products are dispatched. 
5.3. Prices are subject to change without notice. 

6. SHIPPING AND DELIVERY 
6.1. Delivery times are estimates only and not guaranteed. 
6.2. Risk of loss and damage passes to you upon delivery. 
6.3. Shipping costs will be calculated and displayed at checkout. 

7. RETURNS AND REFUNDS 
7.1. You have 14 days from receipt to return unused products in original packaging. 
7.2. Certain items cannot be returned for hygiene reasons. 
7.3. Return shipping costs are the customer's responsibility unless the item is faulty. 
7.4. Refunds will be processed within 14 days of receiving the returned items. 

8. PRODUCT SAFETY 
8.1. All our toys comply with relevant UK and EU safety standards. 
8.2. Age recommendations must be strictly followed. 
8.3. Adult supervision is required for all toys with small parts. 

9. PRIVACY AND DATA PROTECTION 
9.1. We collect and process personal data in accordance with our Privacy Policy. 
9.2. We comply with UK GDPR and Data Protection Act 2018. 

10. INTELLECTUAL PROPERTY 
10.1. All content on our website is our property or used with permission. 
10.2. You may not use our content without written permission. 

11. WARRANTY AND LIABILITY 
11.1. Products are covered by statutory consumer rights. 
11.2. We are not liable for indirect or consequential losses. 
11.3. Our total liability shall not exceed the purchase price of the products. 

12. AGE RESTRICTION 
12.1. You must be 18 or older to make purchases. 
12.2. We reserve the right to cancel orders if we suspect the purchaser is under 18. 

13. CUSTOMER SERVICE 
13.1. Customer service is available via email. 
13.2. We aim to respond to all queries within 48 hours. 

14. MODIFICATIONS 
14.1. We reserve the right to modify these terms at any time. 
14.2. Changes will be effective immediately upon posting to the website. 

15. GOVERNING LAW 
These terms are governed by UK law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

16. CONTACT INFORMATION 
Teddy's Trove Gifts Ltd 
Company Registration 16092430

Registered Address 1 Oxmoor Grange, Back Lane, Thirsk, United Kingdom, YO7 1NJ
Email: hello@teddystrove.co.uk

17. SEVERABILITY 
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect. 

18. ENTIRE AGREEMENT 
These Terms and Conditions constitute the entire agreement between you and Teddy's Trove Gifts Ltd regarding your use of our website and services.